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CROPT + SWEET TALK

OVERVIEW:

Cropt is a premier hair salon that prides themselves on providing you with a customised on-trend look that suits your personality and lifestyle, as well as exceptional customer service, and the best quality of products. Sweet Talk is a well known cafe that provide a welcoming and inviting experience, located in the beautifully developed Longs Quarter in Toowoomba CBD.

WHAT DID THEY WANT TO ACHIEVE?

Lauren has been a long term client of Amy Willis Consultancy with the relationship originally starting when Lauren opened her hair salon Cropt; having impeccable trade skills, but missing leadership skills.  Lauren wanted to ensure she was putting her best foot forward in running her business and leading her team. Throughout the years we have worked on everything from education around leadership, to working with her management team, and facilitating An Evergreen Customer Service Guide training across her multiple businesses. 

WHAT COURSES DID THEY COMPLETE?

Lead is a Verb Program

An Evergreen Customer Service Guide

WHY AMY WILLIS CONSULTANCY?

"Amy continues to be an important mentor in my business journey, for both myself and my two managers. Both of my businesses are in the service industry and from my experience in order to provide excellent customer service and goods you need to have an enagaged and effective team. Amy has taught us how to implement strategies to keep our teams highly enagaged whilst meeting their KRA’s which has lead to excellent business growth, productivity and low staff turnover.


In recent years I won Employer of Choice in the Hertiage Bank Business awards, I can strongly sat that Amy’s guidenace and support contributed to this.


I will continue to work with Amy throughout my ever changing business career as she is always invested in furthering her knowledge to give her clients the best possible outcomes."

TESTIMONIAL VIDEO

FIND OUT WHICH WORKSHOP IS RIGHT FOR YOU

LEAD IS A VERB
WORKSHOP

The ultimate workshop(s) for empowering your team with the skills required to become everyday leaders that are happy to be at work and solution focused.

AN EVERGREEN CUSTOMER SERVICE GUIDE

This quick and practical workshop will help you educate your staff about the importance of great customer service with ideas that you can implement in your business straight away.

VIEW ONLINE WORKSHOPS -
COMING SOON

From fine-tuning and streamlining your customer service process to creating a team of everyday leaders, all workshops have been created to be fun, informative and most of all - easy to implement into your business.

LEARN MORE

LEARN MORE

LEARN MORE

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